Amazing flavor: black truffle burger and black truffle mushroom burger. Good size. Great quality. A little too greasy. The large fries are not that large. There should be a self serving soda fountain. Great service. Will return.

All of the staff are beyond friendly, happy, personable, and Israel even remembered me. I’ve only been to 1 other Shake Shack before and I don’t remember having the level of customer service and experience that I have at this store. They definitely accomplish and exceed your company goals of providing world-class hospitality and unparalleled service. These employees deserve a raise. Thank you for having this location and these employees. Oh and the food is great too, best fries in the mall! Nat is awesome, too!!

My son and I went there yesterday. We don’t have one up in Maine. Never been to this location. After crappy weather, horrible parking at the mall, the meal itself was fantastic and so worth it. Two reasons. One the food of course. Great burgers, shakes and fries. New breaded pickles ok but small portion. But two, and my main reason for writing a review, was the service of Nat. I wrote another review prior about the professionalism, but when we came back another day being at a local soccer tournament, I actually talked to them again. I wanted to thank them for how professional they were as I noticed while waiting not only were they helping customers, but also delivering food, then took out the trash, all with a smile of their face somehow. For eating at a fast food site I have never seen a person that engaged, let alone in a rushed crowd. Then when I talked to them and found out they was a Manager, I had to write again after two experiences with Nat and how impressed I was and was glad to see them again on a return order. Plus with Nat being somewhat younger for that type of role - clearly deservedly so - the professionalism was even more impressive. When I asked to speak to their manager to compliment the service and found out it was them I figured this was the only way I could maybe get the feedback out there? Sorry for long review but I was impressed enough it was worth writing and I hope somebody actually reads this. If in the area we WILL be back for the food and great service!!

Very good service, food was great and it's super nice and easy to order. We have a bunch of happy faces today here. Thanks

The customer service is excellent. I observed that the service staff treated DoorDash riders with great respect, which I really appreciated. I particularly liked that aspect. I wholeheartedly recommend Burlington Shake Shack!

I am on a carb restricted diet so I am glad they have the option to replace the bun with lettuce. Delicious and there's actually some meat and not just a flattened to hell smash burger. No photos because it was juicy and I ate before my camera did. Parking at this mall is a headache 8 out of 10 times.

Amazing service! Rob R. knows how to treat the customers with respect and friendliness. The staff was also happy behind the line and all were in high spirits. This is my first time visiting the Shake Shack and definitely will not be the last. Thanks again.

Food was delicious. The staff is incredible. I did not get anyone’s name but from the girl who took my order who offered a sample of the sunset lemonade, to the girl who brought the food to our table and then got us ketchup and again went and got my daughter a spoon for her custard, and then the guy at the counter I asked for a Togo container and bag. Everyone was so polite and professional.